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Privacy Policy
At Everything But Flowers, we are committed to protecting your privacy and complying with the National Privacy Principles. We maintain the privacy of your information using the latest and most sophisticated security technologies.
To process and fulfil your order, we need to know your name, email address, phone number, billing address, credit card number and expiry date, as well as the delivery details for your gift’s recipient. If your gift contains alcohol, we ask for your date of birth for legal purposes.
We will not use or disclose the information you give us about yourself except:
- for the purpose you give us the information
- a purpose related to that reason;
- or another purpose to which you have consented.
Unless you have told us otherwise, we may also use your personal information to send you monthly notices about special offers, new products, services, promotions, and other information. You may elect not to receive these offers and information at any time by unsubscribing on the site or by notifying our Sales Consultants.
You can request a copy of any of the information that we have about you. If the information we have is not up-to-date, you can update it on the website at any time through the Update Your Details form or advise us and we will update it.
Ordering Securely Online
When you order online, we use a secure server that encrypts all your personal information to prevent unauthorised access to your information before it is sent to us. We also offer the option of placing orders over the phone. We DO NOT store credit card details on our website.Third Parties
We may, from time to time, use the services of agents, contractors or third party service providers for the purpose of providing administrative, telecommunication, computing or other services (including email promotions) in connection with the operation of Everything But Flowers. These external service providers are under contractual agreement not to disclose information and to keep it confidential and secure.
We reserve the right to perform statistical analyses of user behaviour and characteristics in order to measure interest in, and use of, the Everything But Flowers site. We may provide aggregated data from these analyses to third parties.
Cookies
You should also be aware that non-personal information and data may be automatically collected through the standard operation of our Internet servers or through the use of Cookies. Cookies are small text files that are used to recognise repeat users, facilitate your ongoing access to and use of the site, allow a site to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising.
Everything But Flowers uses Nielsen//NetRatings to collect information on how you utilise the EBF website. Cookies are used to collect information such as the number of unique visitors, how long these visitors spend on the website and the date and time of the visit. This non-personal information is collected and aggregated by Nielsen//NetRatings and provided to us to assist in the analysis of our websites.
You should be aware that we cannot control the use of Cookies or the resulting information by third parties hosting data for us. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows the user to deny or accept the Cookie feature.
Liability
Although Everything But Flowers may have links to other sites, we do not take any responsibility for their privacy policies and content. Should you have a complaint about the way we are handling your personal information, please contact us – see our contact details.
Changes to security/privacy policies
Our policy is intended to provide you with a safe and secure shopping experience. However since technology is changing so rapidly, we reserve the right to change, modify, add or remove portions of our Privacy & Security Policy at any time without prior notice. Please periodically review these Policies for changes.
Security
If you have any concerns about shopping over the Internet, you'll be reassured by our triple lock credit card security guarantee. With three levels of protection, you can shop with absolute confidence.
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Everything But Flowers has a physical presence and an established reputation. |
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All personal and credit card details are encrypted so that no one can intercept or tamper with your information. |
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We do not store any credit card details at all on our website and we don't keep your payment details on our database any longer than required to complete your transaction. |
Your information is as safe as when you're making regular, face-to-face or telephone payments using your credit card.