Delivery
General Shipping Options (click on links):
Standard Delivery - FREE for orders over $125
Same Day Delivery - Sydney Metro
Terms & Guidelines:
Personalised Orders - Personalised gifts
Special Delivery Instructions
Authority to Leave
Hospital Deliveries
International Deliveries
Standard Delivery - FREE for orders over $125
- Standard delivery is FREE for orders $125 or over, and $15 for orders under $125.
- Delivery estimates:
- NSW, ACT, QLD, VIC metro: 1-3 business days. Longer at peak times
- SA and TAS metro: 3-5 business days
- WA, NT metro: 5-8 business days
- All regional areas: add 1-2 business days to metro estimates (deliveries may be made to the closest post office for some regional locations)
- Deliveries are made during business hours Monday to Friday (excluding public holidays).
- Requests for delivery on specific days cannot be guaranteed, however we will always do our best to aim for delivery on the requested date.
- Orders to multiple addresses and multiple orders to one address are regarded as separate orders and will incur a delivery cost of $15 if under $125.
- Any delays in delivery are beyond our control and we cannot be held responsible if this occurs. You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order.
Express Post Delivery
- Available for $23.00
- Estimated delivery times are next day for metro area, for regional areas allow an additional 1-2 days. Longer at peak times
- Orders must be placed before 1pm (Sydney AEST) Monday to Friday (excluding public holidays).
- Not available to PO Box or Parcel Locker addresses.
- Any delays in delivery are beyond our control and once the parcel leaves our warehouse it is the responsibility of our delivery partner Australia Post. A late delivery does not constitute a failure of our agreement and does not entitle you to cancel an order.
Personalised Orders - Personalised prints and leather
- Monogrammed leather and personalised prints are produced in-house.
- Express Post and Same Day orders will be dispatched without delay.
- For Standard delivery please allow up to 2-3 business days for dispatch - we are not able to guarantee a specific delivery date unless it is a same day Sydney delivery courier.
Special Delivery Instructions
- The special delivery instructions field on the checkout page is for specific instructions for the courier that are printed on the label (eg. deliver to the second floor and leave with reception, leave behind the pot plant near the front door).
- Requests for delivery at a specific time of day will be printed on the label for the courier to see however cannot be guaranteed.
- Our couriers are unable to call or text recipients prior to delivery nor to confirm an address.
Authority to Leave
- The Authority to Leave option is given at checkout so you have an option to leave the parcel if no one is available to receive it.
- If authority to leave is given and no one is available to receive the delivery, our courier will leave the parcel in a relatively secure location unattended at the address.
- If the parcel cannot be left at the address, one of the following will happen:
- Leave a card advising the recipient that the parcel has been taken to the nearest participating post office for pickup
- Leave a card advising the recipient that the parcel has been taken to the nearest post office for pickup (Australia Post regional deliveries)
- Call the recipient for an alternative delivery address or time - redelivery fees will apply
- Please note that redelivery fees may apply for any deliveries that need to be reattempted.
- Please note that when authority to leave has been given, Everything But Flowers cannot accept responsibility or liability on the rare occasion that a parcel is lost or stolen.
Same Day Delivery - Sydney Metro
- We offer Same Day Sydney Delivery for $40 inner metro and $60 for outer metro areas. If an order is over $125 this fee is reduced by $10 respectively. Orders must be placed by 11am for delivery before 5pm Same Day.
Hospital Deliveries
- Most hospitals have specific guidelines regarding delivery of gifts to patients – it is advisable to contact the specific hospital in advance to find out how their deliveries are received (eg. deliver to loading dock on Smith St, leave with reception in the Lindo Wing off George St).
- Please provide as much detail as possible about the recipient – bed/room number, ward name/number, full name and street address of hospital – and ensure that the name on the delivery address matches the name under which the patient is registered at the hospital.
- Please note that if a parcel needs to be sent to an alternative address due to the patient already being discharged, a redelivery fee will be passed on to the sender.
International Deliveries
- We deliver to any address in Australia.
- For international deliveries, we advise finding a suitable gift and hamper provider in the destination country, as choosing a local provider will be significantly cheaper. Delays due to customs restrictions in many countries will also significantly compromise the quality of the gift and hamper contents.
Our shipping location is Brookvale NSW 2100
CHRISTMAS DELIVERY DEADLINES 2024
The majority of parcels are sent via Australia Post. If you want your parcels to arrive before Christmas, please order as per the following deadline dates. (please note our order cut off time is 1pm on these dates except for same day courier which is 11am)
Standard delivery
Monday 16 December - NT
Wednesday 18 December - WA
Thursday 19 December - TAS
Friday 20 December - NSW incl Sydney & ACT
Friday 20 December - VIC, QLD & SA
For all regional areas, please allow extra time.
Express Post delivery
Friday 20 December - WA, TAS & NT
Monday 23 December - NSW, ACT, QLD, VIC & SA
For all regional areas, please allow extra time.
Same Day Courier Sydney only
Monday 23 December (depending on stock availability)
